The NC FAST Provider Portal is currently undergoing regularly scheduled maintenance.
Regularly scheduled availability is from 5:00 am to 7:00 pm, Monday through Saturday, and from 12:00 noon to 7:00 pm on Sunday.
The NC FAST Provider Portal is not available during system maintenance weekends, which are typically the second weekend of each month.
Provider Help Desk
Normal Hours of Operation:
Monday – Friday 8:00 am – 6:00 pm
Extended Hours of Operation during the 1st – 5th of each month:
Monday – Friday 6:00 pm – 9:00 pm, Saturday 8:00 am – 6:00 pm,
Sunday 12:00 pm – 6:00 pm
Closed State Holidays
Provider Help Desk Phone Number: 919-813-5460
Please visit the DCDEE website for the most up to date provider readiness materials: