The NC FAST Provider Portal is currently undergoing regularly scheduled maintenance.


Regularly scheduled availability is from 6:00 am to 9:00 pm, Monday through Saturday, and from 12:00 noon to 9:00 pm on Sunday.


The NC FAST Provider Portal is not available during system maintenance weekends, which are typically the second weekend of each month.




Provider Help Desk

Normal Hours of Operation:

Monday Friday 8:00 am 6:00 pm

Extended Hours of Operation during the 1st 5th of each month:

Monday Friday 6:00 pm 9:00 pm, Saturday 8:00 am 6:00 pm,

Sunday 12:00 pm 6:00 pm

Closed State Holidays


Provider Help Desk Phone Number: 919-813-5460


Please visit the DCDEE website for the most up to date provider readiness materials: